ALL ITEMS MUST BE RETURNED WITHIN 30 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.
Any product that is eligible for returns must be returned in its original unopened packaging with no evidence of use. We cannot exchange or refund items that have been marked or used. If your product is not returned in its original condition, the item will be shipped back to you.
Shipments that have been received in a damaged condition must be reported to us immediately upon receipt.
The customer is responsible for ALL return shipping costs. FLE is not responsible for any damaged product during the return shipment.
Customers will be charged a 15% restocking fee on all items for us to accept the return.
Most non-customized products are eligible for returns and exchanges. Products you wish to exchange must meet the same eligibility requirements as returnable products. (Please read “Returnable products” to make sure your product is eligible for an exchange)
RETURN POLICIES
After your products are returned and they meet the above criteria for eligible returns, you will receive a refund minus a 15% Restocking Fee for all products that were returned.
- Shipping costs will not be refunded.
- All promos that no longer qualify will be reversed.
- Refunds will be made back to the original form of payment.
- If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
SHIP RETURN MERCHANDISE WITH FREIGHT PREPAID TO:
Fire Line Equipment, LLC, 307 Twin Springs Court, New Holland, PA 17557
REQUEST A RETURN MERCHANDISE AUTHORIZATION:
If your item meets the above requirements, and you would like to request a return or exchange, please call 717-354-8106 to speak with a Parts Department representative.
