ALL ITEMS MUST BE RETURNED WITHIN 30 DAYS OF RECEIVING YOUR ORIGINAL PURCHASE.
Any merchandise that is eligible for returns must be returned in its original unopened packaging with no evidence of use. We cannot exchange or refund items that have been marked or used. If your product is not returned in its original condition, the item will be shipped back to you.
Shipments that have been received in a damaged condition must be reported to us immediately upon receipt.
When shipping a product back to us, we recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
Some items may require restocking fees to be paid by the customer for us to accept the return. These fees are due to the manufacturer charging us restocking fees to take back special order items. Percentages may vary.
Most non-customized products are eligible for returns and exchanges. Products you wish to exchange must meet the same eligibility requirements as returnable products. (Please read “Returnable products” to make sure your product is eligible for an exchange)
After your merchandise is returned and it meets the above criteria for eligible returns, you will receive a refund for the product that was returned.
- Shipping costs will not be refunded
- All promos that no longer qualify will be reversed
- Refunds will be made back to the original form of payment
- If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise
SHIP RETURN MERCHANDISE WITH FREIGHT PREPAID TO:
Fire Line Equipment, LLC
307 Twin Springs Court
New Holland, PA 17557
REQUEST A RETURN MERCHANDISE AUTHORIZATION:
If your item meets the above requirements, and you would like to request a return or exchange, please call 717-354-4079 to speak with a Parts Department representative.